Our client is passionate about creating a more sustainable, transparent, and compassionate jewelry industry. Their mission-driven team is dedicated to offering exceptional products while fostering innovation, collaboration, and inclusivity within the workplace. They are expanding their team and looking to bring on a
Client Advisor for Jewelry. Salary/Hourly Rate: $25/hr plus Quarterly bonus potential Position Overview: As a Client Advisor for Jewelry, you will provide exceptional, personalized experiences for customers across various sales platforms, including in-person and virtual appointments, phone calls, and live chats. Your role involves guiding customers through their purchasing journey, ensuring their needs are met, and creating memorable moments in alignment with the company's luxury product line. This Client Advisor for Jewelry position is based in their brand new Palo Alto California showroom and requires a full-time schedule, including some weekends. Responsibilities of the Client Advisor for Jewelry:
- Engage customers with expert product knowledge and sales strategies during appointments and walk-ins, offering tailored solutions.
- Manage a high volume of sales leads via email, live chat, and phone calls to achieve individual revenue targets while delivering a luxury customer experience.
- Assist with post-sale services such as exchanges, resizing, and pick-ups, ensuring a seamless follow-up process.
- Proactively confirm showroom appointments and address pre-appointment inquiries.
- Review customer feedback and collaborate with leadership to enhance the customer experience and improve sales performance.
- Maintain a welcoming and secure showroom environment, enforcing policies to ensure a pleasant guest experience.
- Open and close the showroom as needed and manage tasks using the company's ERP system.
- Represent the brand as a mission-driven advocate of sustainability and ethical practices in the jewelry industry.
Required Experience/Skills for the Client Advisor for Jewelry:
- A passion for delivering exceptional customer service, going above and beyond to create memorable experiences.
- A results-driven mindset with a strong desire to exceed sales goals.
- Meticulous attention to detail and a commitment to excellence in a fast-paced environment.
- Strong communication skills, with the ability to interact clearly and effectively with customers and team members across various channels.
- A collaborative team player who thrives in an environment built on shared goals and values.
Education Requirements:
- Associate or Bachelor's degree is required.
Benefits:
- Client-provided benefits available, upon eligibility.