Job Description: CLIENT ACCESS REPRESENTATIVE FLOAT - CUSTOMER SERVICE Springfield, Missouri Full-Time Are you a people-person with exceptional communication skills and a passion for providing top-notch customer service? Do you have a knack for multitasking and staying organized? Are you looking for a rewarding career in a fast-paced and dynamic environment? If so, we want YOU to join our team as a Client Access Representative Float at Burrell Behavioral Health.
As the face of our organization, our Client Access Representative Floats play a vital role in creating a positive first impression for our clients, staff, and leadership team. In this role, you'll be responsible for a variety of receptionist and clerical duties, including scheduling appointments, collecting payments, and maintaining accurate and up-to-date client records. You'll also have the opportunity to gain experience by traveling to a variety of clinic locations as a float covering for other team members while they are out of office. You'll work closely with our providers and support teams to ensure that our clients receive the highest level of care.
Key Responsibilities: - Provide exceptional customer service to all clients, staff, and leadership team members
- Provide coverage at a variety of local clinics while other representatives are out of office
- Represent Burrell Behavioral Health in a professional, collaborative, and respectful manner
- Schedule and reschedule client appointments as needed
- Complete client intake paperwork accurately and efficiently
- Collect client cost shares for appointments
- Work with providers to manage cancellation lists and reschedules
- Maintain and update provider cancellation lists
- Accurately complete daily deposit logs
- Scan documents into client charts
Qualifications: - A high school diploma or equivalent
- Previous customer service experience (preferred)
- Proficiency in Microsoft Office Suite
- Strong computer skills
- Excellent typing skills
- Exceptional organizational skills
What we offer: As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
In return for your hard work and dedication, we offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. Plus, you'll have the chance to work in one of our many convenient locations throughout the Southwest Missouri area.
If you're ready to join a dynamic team and make a difference in the lives of others, apply now to become a Client Access Representative Float at Burrell Behavioral Health.
CLIENT ACCESS REPRESENTATIVE
CUSTOMER SERVICE
Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.
Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.