Clerk

RESPONSIBILITIES: Under the supervision of the Administrative Clinic Supervisor, the clerk \is responsible to perform clerical work in support of the care and treatment given to patients. Answers, transfers, and screens all calls received to the department/facility. If the call is urgent, the unit clerk must direct the call immediately to the appropriate person. If the call is not urgent, the unit clerk will obtain a complete message and call back number and ensure that the message is given to the appropriate staff person the same day so that the call can be promptly returned. 2. At least one day in advance, prints out a schedule/list of patient appointments and is responsible to call patients to remind them to keep their appointments. 3. Each day generates the appointment list for scheduled appointments for the following day for each provider. These lists must be on the appropriate provider's desk before the end of the business day to ensure that the provider has time to review them. Also generates a master list of all scheduled appointments for the following day to be placed on the Medical Director's desk before the end of the business day. 4. Schedules follow-up appointment visits for patients during discharge. Responsible to take orders from either Physicians/Dentists/R.N./L.P.N./M.A. for patients who need a follow-up appointment visit. Checks in the computer that the date given to the patient is not fully booked or in some cases double booked. In such cases, advises the patient of the soonest available date, as close to the interval period ordered by the physician/provider as possible and asks the patient if this is convenient taking into consideration the urgency of follow-up and/or the patient's own schedule. 5. Recalls patients with follow-up appointments via phone or letter to notify them of missed or lapsed appointments. 6. Completes all pertinent information on internal and external referral forms, calls for authorization and schedules such referrals to appropriate service provider. 7. Calls either the Medical Records Department, laboratory and/or hospital to obtain copies of medical results when/if laboratory or diagnostic tests are not available as per physician/provider/dentists/R.N./ L.P.N./ M.A. request. Bilingual and English, speaking candidates are preferred