BEAUREGARD PARISH LIBRARY
JOB DESCRIPTION
POSITION: Clerk, Non-exempt
RESPONSIBILITIES: Provide direct library services to patrons across multiple branches. This part-time role requires flexibility and access to reliable transportation to work scheduled hours at DeRidder, Singer, Merryville, East Beauregard, and Ragley locations.
ESSENTIAL FUNCTIONS:
- Greet patrons promptly and pleasantly; answer phone
- Perform opening and closing procedures as needed
- Maintain a clean branch/work area & report maintenance issues to Security in a timely manner
- Provide new library cards for patrons, as needed
- Assist patrons with internet and computer use
- Check data entry of library card applications for correctness
- Assist patrons with information / other library needs (copying, materials location, etc.)
- Accept patron requests; place hold for patron requests of items that library owns; forward requests for Interlibrary Loan or purchase
- Check out and renew material; check in material
- Monitor patron usage of computers (time usage, no multiple, simultaneous log ins, etc.)
- Work with patrons on reference questions; keeping abreast of available resources
- Shelve materials as needed; straighten shelves and perform shelf reading
- Report equipment failures to I.T. department and follow step-by-step direction to rectify, if possible
- Maintain current displays, if applicable
- Accept payments for fines and fees
- Process in-coming and out-going branch distribution & branch's periodicals
Additional work performed:
- Record data for and send in statistical reports
- Process ILS reports, as needed
- Maintain paper, toner, etc. for printer, fax, etc.
- Know and explain library policy and procedures to patrons
- Pursue ongoing self-improvement in response to feedback
- Other duties as assigned
QUALIFICATIONS:
High school graduate; previous customer service experience, preferably in a library or similar setting, communication and interpersonal skills.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to follow verbal and written instructions
- Ability to communicate effectively using a variety of methods and with a variety of audiences and individuals from diverse backgrounds
- Ability to apply customer service skills to enhance the level of user satisfaction in all dealings with patrons
- Knowledge of basic functions of email applications as well as perform basic functions and tasks of common software programs
- Ability to maintain professional demeanor with coworkers and patrons
- Ability to file alphabetically and numerically
- Ability to work with others as a team member
- Ability to work with / around children
- Requires valid Louisiana driver's license, a clear driving record, and the ability to safely operate motor vehicles
- Ability to pass a background check
Knowledge, skills, and abilities are the minimal standards required to successfully perform the position. In no instance, however, should the essential functions and additional work performed be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
WORKING CONDITIONS:
Indoor / office conditions which typically require: walking, standing, sitting, bending, stretching, reaching, stooping, twisting, climbing, kneeling, lifting, talking, hearing, seeing, repetitive motions, and lifting up to 30 lbs. Requires access to reliable transportation for intraparish travel to other branches.
Hours
Supervisor
Beauregard Parish Library is an Equal Opportunity Employer.