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Description
Position at Danbury Hospital
Summary:
Provides exceptional customer service for patients while facilitating patient flow. Handles all office responsibilities, as well as assists patients and therapists with preparation and provision of efficient therapy services.
Responsibilities:
1. Serves as the initial point of contact for all patients, greeting and answering phones in a timely and professional manner, prioritizing and directing calls appropriately.
2. Performs patient registration, scheduling and financial clearance.May support other locations to complete these functions.
3. Communicates with insurance companies to verify benefits and coverage to ensure proper billing and authorization.
4. Receives and processes patient payments at point of service according to guidelines. Answers patient inquiries and refers to appropriate team members.
5. Creates and maintains patient charts, including required documentation. Scans documents into the medical record and completes the discharge process from all systems. Archives paper charts according to established procedure.
6. Process medical records requests identified by Health information management, third party payers, attorneys, patients, caregivers and vendors.
7. Maintains and replenishes department supplies to ensure a smooth-running department.
8. Ensures optimal patient experience for their visit with set-up and clean treatment rooms/gym. Assists therapists as instructed.
9. leans equipment adhering to infection control guidelines and communicates with supervisor about equipment repairs/inspections. Safely assists patients as needed on/off equipment.
10. Ability to travel between outpatient sites, as assigned based on coverage needs.
11. Serves as back-up to other administrative functions as needed.
12. Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).
13. Performs other duties as required.
Other Information:
High school diploma or equivalent required. CPR certification (department will arrange training during probationary period)
Ability to multi-task, prioritize and manage time effectively
Computer literacy, efficient and accurate data-entry and reporting skills
Desired Skills: Experience with medical terminology, previous experience in a medical office.
Experience working with patient and/or people interactions within the community
Bilingual preferred : language preference based on location
Working Conditions:
Manual: significant manual skills/motor coord & finger dexterity
Occupational: Some occupational risk
Physical Effort: Very Heavy effort. May exert up to 50 lbs. force
Physical Environment: Generally pleasant working conditions
Company: Danbury Hospital
Org Unit: 1874
Department: Rehab Services Admin
Exempt: No
Salary Range: $17.60 - $33.48 Hourly
Date Posted: 07 June 2025
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