Cleared Help Destechnician III

US CITIZENSHIP REQUIRED
ACTIVE US DOD SECRET CLEARANCE REQUIRED
THIS IS AN ON-SITE POSITION. REMOTE WORK IS NOT SUPPORTED DESCRIPTION OF POSITION/DUTIES: All Points is seeking a dedicated Help Desk Technician 3 to join our team at Dyess AFB in Abilene, Texas. Duties may include but are not limited to: Interacts with Head Quarters (HQ) Air Mobility Command (AMC) Logistics Integration and Weapon Systems Logistic Networking (LOGNET) Program Manager to determine requirements supporting end users. Provide research, design, and/or modifies for enterprise-wide systems and/or applications. Provide installation level managerial guidance supporting the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations. Provide installation level end user support and guidance of the eTools (mobile devices, handheld devices, laptops, and computers) and Logistics Information System server environment within the Logistics community. Provide installation level technical administration and operational monitoring of eTools and servers. Provide technical support at on-site installations and off-site support for installations without dedicated staff support (i.e., enroutes). Provide technical administration and operational monitoring of eTools and Logistics Information System servers as follows: Manage government approved mobile devices, laptops, and computers (wired, or wireless) for Logistics functions. Perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies. Performs system-level design and configuration of products including determination of hardware, operating system, and other platform specifications. Detects system, network, and application anomalies; resolves and/or escalates matters of significance to reduce the impact to global customers and maximize system availability. Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance. Provide minor software and hardware maintenance, such as board replacement and/or upgrading components and installing software updates and patches. Replacement parts will be provided by the Government at Government expense or through warranty programs. Implement network security policies and procedures for Logistics functions equipment by installation or higher computer support agencies and organization's Computer Systems Security Officers. Management of or enter trouble ticket items to include problem resolutions, date/time problem reported, date/time problem fixed, and recommendations into United States government system. Ensures all Logistics eTools and servers (hardware and software) comply with Air Force and DoD Information Assurance security standards. Prepare, document, manage, and maintain required user access documents (i.e., laptop agreements, mobile device agreements, information assurance training). Track and manage government furnished equipment designated by Air Mobility Command and in accordance with all applicable Air Mobility Command, USAF and DoD instructions, policies, and guidelines. Provides work guidance to less experienced personnel EDUCATION: High School diploma AND 3+ years of specialized experience. Must possess a U.S. Secret Clearance. YEARS OF EXPERIENCE: 3+Years SKILLS/CERTIFICATIONS: Information Assurance Technical (IAT) Level II Certification (CompTIA Security + CE) or equivalent IAW DoD 8570 requirements. Operating Systems (OS) Certification (Windows 11 OS, etc.) Previous flight line experience Supervisory experience SECURITY CLEARANCE: FULL UNITED STATES CITIZENSHIP REQUIRED ACTIVE, CURRENT, AND FULLY ADJUDICATED (NO INTERIM) US DEPARTMENT OF DEFENSE SECRET CLEARANCE NO STAFFING AGENCIES Positions with All Points are Full-time, Direct, and we offer a full benefit package. For more information, please visit our Career Portal. ALL POINTS IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER