Classroom Support Analyst

Posting Details

Posting Details

Requisition Number
S2975

Position Number
998985

Position Classification Title
Technology Support Analyst

Functional Title
Classroom Support Analyst

Position Type
Staff

University Information

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

Client Services is one of four departments under Information Technology Services that provides direct support for faculty, staff, and student computing. This position is part of the Technical Services Group that provides networking, hardware and software support to UNCG students, faculty and staff. The Technical Services staff is responsible for providing support on a wide range of issues relating to networking technologies, computer hardware, classroom and conference room installation and support, Technology Support Center, and application software installation and configuration. Technical Services consultants also lead and/or participate in projects to investigate and implement new technologies at UNCG and to improve or upgrade existing services.

Position Summary

Provide analytical and technical assistance to the faculty and staff of UNCG in the use of information technology. Responsibilities and duties include the following:

• Independently troubleshoots and maintains AV equipment. This includes, but is not limited to, projectors, PCs, switching equipment, and intercom systems - 50%
• Install AV equipment primarily used in classroom and conference rooms located throughout campus. This includes, but is not limited to: projectors, PCs, switching equipment, and intercom systems - 30%
• This position has the responsibility of troubleshooting, diagnosing and repairing computer hardware and peripheral devices located in classrooms and conference rooms on campus - 15%
• Other duties as assigned - 5%

All progress must be tracked and updated according to ITS standards. Maintain ITS computer labs, provide technical support in the Technology Support Center, other duties.

Minimum Qualifications

An Associate's degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role: or a Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role: or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.

• Journey level requires an additional one (1) year of experience
• Advanced level requires an additional two (2) years of experience

Additional Required Certifications, Licensures, and Certificates

Preferred Qualifications

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of at least three (3) professional references that includes:

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

Recruitment Range
$49,611 - $55,123

Org
Info Technology Services - 23101

Work Hours of Position
8 A.M - 5 P.M., M-F

Number of Months per Year
12

Posting Requirements

Job Family
Information Technology

Career Banded Title
Technology Support Analyst

Open Date
05/09/2025

Close Date
05/19/2025

FTE
1.000

FLSA
Non-Exempt

If other, please indicate

If time-limited, please specify end date for appointment.

Salary Grade Equivalency
63