Slide Insurance - It's fun. It's innovation driven. It's fueled by passion, purpose and technology. We are looking for a Claims Support Team Lead who not only has
P&C Insurance experience but also the ability to guide a team of Claims Support Representatives. In this position, you will not only help inspire a team, but you will be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded.
What you will be doing: - Act as the primary point of escalation for policyholder issues that cannot be resolved at the Claims Support Representative
- Monitor the processing of all incoming mail and e-mail to ensure proper scanning and/or indexing to the appropriate claim files.
- Resolve complex or high-priority issues promptly, balancing policyholder satisfaction and company policy.
- Assist in the tracking of team performance metrics, such as response time, resolution rate.
- Schedule and maintain break and lunch schedules for the Claims Support
- Act as subject matter expert for Claims Support
- Assist in the onboarding and training of new team members, ensuring they understand company policies, systems, and customer service best practices.
- Help identify process improvement opportunities within the department call flows.
- Process claims reassignments.
- Provide customer service support to claims department
- Generate and distribute approved data reports
- Respond in a timely manner to all customer inquiries.
- Perform other duties, as assigned.
What you already have: Education, Experience, and Licensing: - Bachelor's degree or High school diploma and equivalent experience required.
- 3+ years of experience in a customer support role required.
- 1+ years' experience in Property & Casualty Insurance.
Qualifications/Skills and Competencies: - Capability to guide and inspire a team of customer service representatives
- Strong facilitation, communication, and interpersonal skills.
- Proven ability to be adaptable and flexible; able to adjust to new requirements or unforeseen issues.
- Demonstrated strong organizational skills.
- Strong interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to work independently and prioritize effectively.
- Ability to think critically and objectively.
- Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook.
- Desire to live Slide's Core Values.
What Slide offers to you: The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology.
Benefits - We have extensive and cost-effective benefits that cover you and your family from every angle Physical, Emotional, Financial, Social and Professional Health. A new 2024 Benefit is a Lifestyle Spending Account opened for each employee to spend on a Wellness Activity of their choice each month funded by Slide.
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