COMPANY SUMMARY The American Equity Underwriters, Inc. (AEU) (An Amwins company) is the program administrator of the American Longshore Mutual Association, Ltd. (ALMA), a group self-insurance fund authorized by the U.S. Department of Labor to provide USL&H coverage for the liabilities of its members under the United States Longshore & Harbor Workers' Compensation Act.
With decades of experience in the maritime industry and a strong commitment to our members, AEU is the leading specialist in USL&H. We've helped make safety a priority for waterfront employers for more than 20 years - and we're determined to help our members continually reduce risks for the benefit of their employees and our industry as a whole.
JOB DESCRIPTION The
Claims Support Specialist position is responsible for providing administrative support to staff and customers regarding claims-related inquires and requests.
JOB RESPONSIBILITIES - Generate ad hoc reports as requested by management.
- Process loss run requests from insured parties and brokers.
- Distribute California-related correspondence, including Proof of Service documentation.
- Review and sort incoming documentation from state carriers for potential new claims.
- Accurately input, transcribe, and maintain records in both written and electronic formats.
- Compile, code, categorize, calculate, and verify data to support information processing needs.
- Communicate effectively with supervisors, peers, and subordinates via phone, email, written correspondence, and in-person interactions.
- Receive, document, and manage injury reports submitted by clients.
- Open, process, and digitally file all incoming mail.
- Create and revise documents using Microsoft Office and other designated software platforms.
- Ensure all internal and external communications-emails, faxes, and letters-are properly attached to the corresponding file.
- Prepare and dispatch packages via UPS, FedEx, and other courier services.
- Sort and manage all incoming and outgoing mail in a timely manner.
- Date-stamp and organize all file attachments to ensure accurate recordkeeping.
- Analyze data to identify trends, root causes, and actionable insights.
- Establish and execute work plans by prioritizing and organizing tasks to meet departmental goals.
- Exercise sound judgment to evaluate information and resolve issues efficiently.
- Maintain current knowledge of relevant industry practices and integrate new information into daily operations.
- Perform general clerical functions including photocopying, faxing, mailing, scanning, and filing.
- Execute additional administrative tasks and special projects as assigned by the Administration Manager.
QUALIFICATIONS AND SKILLS - High school diploma or equivalent required.
- Minimum of one (1) year of experience in a claims or related administrative environment.
- Proficient in Microsoft Office applications and standard telephone protocols.
- Demonstrated ability to communicate effectively, both verbally and in writing, in a professional setting.
- Strong organizational skills with keen attention to detail.
- Proven ability to manage multiple priorities and adapt to changing workflows and assignments.
- Self-motivated and capable of working independently with minimal supervision.
- Skilled in creative problem-solving and critical thinking.
- Ability to consistently meet established deadlines and performance expectations.
WORKING ENVIRONMENT - Employees enjoy a comfortable working environment in a modern-classic office space with beautiful views
- Named one of the Best Companies to Work for in Alabama for five years straight
- Collaborative, positive, and engaging company culture
- Strong tradition of corporate charitable promotion