Claims Manager Opportunity at MICA - Lead with Purpose in Arizona.
Are you ready to take the next step in your insurance career and make an impact? At Mutual Insurance Company of Arizona (MICA), we've been supporting, protecting and defending the practice of medicine since 1976 and continue to lead in medical professional liability coverage across Arizona. We also have a presence in Utah, Colorado, Nevada, recently expanding into Wyoming, and Montana.
We're currently seeking a Claims Manager to join our Arizona-based team. This leadership role offers the opportunity to coach, mentor, and guide a high-performing team of Claim Representatives while ensuring operational excellence across all phases of the claims process.
About the Role
As a Claims Manager, you'll play a key role in MICA's commitment to exceptional service and claims management. You'll lead and support a team of Claim Representatives and, when needed, work closely with our defense panel. From performance evaluations and reserve guidance to direct file handling and cross-functional collaboration, this is a hands-on leadership role designed for someone who thrives in a consistent and supportive environment.
You'll also assist with setting departmental goals and budgets, monitor compliance with claims guidelines, and help foster a team culture of growth, accountability, and cooperation.
What You'll Do
- Hire, train, coach, and evaluate Claim Representatives
- Review claims, guide defense strategies, and set appropriate reserves
- Maintain compliance with department protocols and deadlines
- Collaborate with internal stakeholders and participate in cross-functional leadership discussions
- Manage TPAs and handle high-exposure or complex claims as needed
- Support departmental goals, budget planning, and strategic initiatives
What We're Looking For
- 3+ years of professional liability claims experience
- Strong leadership, coaching, and team-building skills
- Excellent communication, time management, and organizational abilities
- Bachelor's degree preferred
- Ability to maintain confidentiality and professionalism at all times
- Valid driver's license (with 15% travel, primarily within Arizona)
What We Offer
- Competitive salary and $9,600 annual auto allowance
- Day 1 benefits, including comprehensive insurance with low deductibles
- Hybrid flexibility with a 37.5-hour workweek
- 401(k) with 6% company match and a pension plan
- 13 paid holidays (including 3 floating days)
- Tuition reimbursement up to $5,250 per year
Ready to Apply?
Send your resume to to start your journey with MICA.
At MICA, we believe in doing meaningful work alongside people who care. Join a company that values integrity, collaboration, accountability and doing what's right-for our policyholders, our team, and the healthcare community we serve. At MICA, we are committed to diversity and are proud to be an equal-opportunity employer.