Claims Manager

Claims Manager - Cyber

New York

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

AXA XL provides cyber insurance and technology professional liability on an open brokerage basis to start-up firms all the way up to the Fortune 500. As digital threats grow more sophisticated, malicious and hard to detect, our focus on innovation by providing tailored solutions to complex risks has earned AXA XL the reputation as an industry leader.

As a Cyber Claims Manager, you will play a critical role in leading the team and managing AXA XL's claims for the Cyber & Technology books. You will be a key subject matter expert for AXA XL and will collaborate with other Claims colleagues to implement our strategy on claim activities and best practices. You will also lead a team of Cyber Claim Specialists by focusing on technical claim handling, exceptional customer service, business segment support and driving a performance culture of continuous improvement.

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What will your essential responsibilities include?

Overseeing colleagues and processes related to coverage analysis, investigation, evaluation, reserving and resolution of Cyber & Technology claims, in accordance with established Claim Department guidelines, service standards, and state regulations.

Collaborating with Practice Leaders in the handling and resolution of the claim files.

Managing audits and ensuring compliance across the team.

Utilize strategic reporting capabilities to share key performance metrics with claims leadership, business partners, clients and brokers. Ensure continuous improvement of claim data quality to manage claim operations and provide insight to business partners.

Collaborating with Underwriting team in connection with claim issues and trends, review of policy/endorsement language, and marketing and business development activities.

Providing superior customer service to policyholders and brokers and ensuring the same high customer service standards are upheld by all colleagues.

Identifying strategic and tactical needs that can be solved through technology, process improvements, or training. Maintaining close supervision of vendor management and expense control within the unit.

Managing each team member's performance, development and success.

You will report to the Head of Cyber, Claims