Claims Customer Service Representative

Benefits:

Bonus based on performance

Competitive salary

Paid time off

The Claims Customer Service Representative is responsible for claim processing

and interacting with customers, dealers, repair facilities, and third-parties. The

Claims Customer Service Representative, analyzes and disseminates claim data, to

aid in the understanding and management of any individual claim, or group of

claims, so as to render an appropriate adjudication.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Administer claims in accordance with company policy.

Provide exceptional customer service.

Responsible for accurate maintenance and documentation of internal claim files.

Clearly communicate with Customers, Repair Facilities, Dealerships, etc to obtain required diagnostic information.

Effectively maintain email/call tickets to follow-up for required information and process incoming diagnostics

Develop conclusions based on diagnostics provided and make adjudication

recommendations to the supervisor.

Deliver detailed adjudications, both verbally and in writing.

Calmly attempt to resolve and de-escalate any issues.

Escalate calls/claims to supervisor when necessary and appropriate.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High level of productivity and organization necessary.

Ability to rapidly analyze issues, establish priorities, anticipate

consequences, make decisions and initiate action within required time

constraints.

Excellent record-keeping skills.

Comfortable working in a high-stress environment and ability to stay calm

under pressure.

Work occasionally requires a high level of mental effort and strain when

performing essential duties. Must be able to perform the essential duties of

the position with time constraints.

Energetic, motivated individual.

Ability to effectively work independently and as a team.

Strong interpersonal skills to develop and maintain positive relationships

with the team.

Strong communication skills (oral, written and listening).

Must work well in a team environment, be reliable and be trustworthy.

Strong ethical and compliance requirements.

Attention to detail and accuracy is a must.

Work may require more than 40 hours per week.

Must be able to work morning, evening and night shifts including some

weekends.

High School Diploma or GED Required, Bachelors' Degree preferred.

Proficient with Apple, Microsoft Office, Excel

Growth likely for exceptional performance.

Compensation Range: $17.00 to 199.00 USD/Hourly

Why work at this company:

TrüNorth Warranty TM is an exciting, forward-thinking, fast-moving company with

awesome opportunities for individual growth.

Company Description:

TrüNorth Warranty TM is the leading global provider of commercial asset protection for all commercial trucks, construction equipment, steam and cargo ships, power generation, and air.

This is a remote position.