Claims Customer Service Advocate II

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Claims Customer Service Advocate

Location: Columbia, SC 29229

Duration: Contract to hire

Pay: $15 to $16 an hour on W2

Job Description:

Job Summary:
This role involves responding to customer inquiries, processing claims and appeals, and ensuring accurate adjudication according to policies and procedures.

Key Responsibilities:

• Provide prompt, accurate, and courteous responses to customer inquiries via phone, email, or web.
• Research and resolve claim-related issues, including adjustments and reprocessing.
• Process claims and appeals following company guidelines and industry regulations.
• Identify and escalate complex issues or potential fraud cases as needed.
• Maintain compliance with quality and production standards.

Required Skills & Qualifications:

• High School Diploma or equivalent (Bachelors degree can substitute for experience).
• Minimum 2 years of customer service experience, including 1 year in claims or appeals processing.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office.
• Ability to handle confidential information with discretion.

Work Environment:

• Typical office setting.

Skills:

Required:

• CUSTOMER SERVICE
• CLAIMS
• ADJUSTMENTS
• RETAIL SALES
• CUSTOMER RELATIONS

Additional:

• CODING
• MICROSOFT OFFICE
• CUSTOMER SERVICE ORIENTED
• CUSTOMER INQUIRIES

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.