Russell Tobin's client a leading global eyewear multinational corporation is hiring a Claims Coordinator in Mason, OH 45040 (Onsite)
Job Title: Claims Coordinator
Location: Onsite, 5 days a week (Hybrid possible after a few months, not guaranteed)
Hours: 8:00 AM - 5:00 PM (1-hour lunch) or 8:00 AM - 4:30 PM (30-minute lunch)
Job Duration: Temporary, until 12/31/2025
Pay Range: $16.85/hr. - $17.85/hr.
Job Description:
We are seeking a temporary Claims Coordinator to efficiently and accurately process manual claims and handle simple claims-related projects. This role requires attention to detail, a strong understanding of claims adjudication, and a commitment to meeting performance standards. You will be responsible for supporting claims processing and customer service efforts to ensure client satisfaction.
Major Responsibilities:
- Process standard claims and adjustments efficiently and accurately.
- Meet or exceed performance standards for production, cycle time, and quality.
- Participate in non-complex claims projects and initiatives.
- Adapt quickly to processing changes due to new plans or benefit designs.
- Provide strong customer service by communicating with various teams, including Account Managers, Operations, and Client Representatives.
- Work closely with the supervisor to meet or exceed key performance indicators (KPIs) in productivity and accuracy.
- Proactively develop self-remediation plans when performance standards are not met.
Knowledge & Skills:
- Strong data entry and claims processing skills.
- Familiarity with claims management systems (EyeMed claims system, Metastorm, Exclaim, EyeNet).
- Basic knowledge of Excel and Access.
- Understanding of third-party benefits and administration.
- Strong customer service orientation.
- Ability to work under pressure and manage multiple tasks simultaneously.
Experience:
- 0-1 years of claims processing or data entry experience.
- Proficiency with PCs and spreadsheet applications.
Education:
- High school diploma or equivalent required.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.