Claims Administrative Assistant

Claims Administrative Assistant (6M FTC) page is loaded

Apply locations: 30 Fenchurch Avenue, London, UK
Time type: Full time
Posted on: Posted Yesterday
Job requisition id: JR3291

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry worldwide.

Founded by Cornelius Vander Starr in Shanghai, China in 1919, we are now one of the world's fastest-growing insurance organizations, capable of writing in 128 countries across 6 continents.

Responsibilities include:

1. Supporting the Claims function with administrative services for London and Europe, ensuring data accuracy in line with the claims manual and regulatory requirements.
2. Managing claims processing according to Starr and Lloyd's standards and authority levels.
3. Proactively managing DOCOsoft workflows, including diaries, and ensuring accurate claims recording.
4. Attaching relevant documentation to each transaction and maintaining comprehensive notes on claim status and next steps.
5. Processing and managing settled direct claims, including diaries on DOCOsoft, and ensuring correct allocations are addressed.
6. Correcting claim signings following premium signings into suspense.
7. Processing manual bridging reserves quarterly, reconciling, and removing them after account updates, including follow-up on direct/manual fees.
8. Reviewing loss fund adequacy, managing recovery of loss funds, uploading bordereaux to DOCOsoft, and monitoring ECF/Lirma incompletes.
9. Providing general administrative support during busy periods, including diary and fee follow-up for complex claims adjusters.
10. Handling ad hoc administrative projects as needed.
11. Reporting any suspicion of financial crime to the Money Laundering Reporting Officer immediately.
12. Operating within the company's standards for Treating Customers Fairly as per regulatory requirements.
13. Managing conflicts of interest to maintain the company's integrity.
14. Advising Compliance and Management of complaints promptly.
15. Identifying and communicating training or resource gaps to management.
16. Promoting teamwork and developing a strong team culture.
17. Ensuring all accounts are contractually certain.

Starr is an equal opportunity employer, committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, age, sexual orientation, disability, or other protected characteristics. We offer excellent training and development opportunities to help our employees grow and succeed.

Starr Insurance is a global property and casualty insurance organization, supporting risk management and profitable growth for businesses worldwide. Join our talented and passionate team and be part of our continued success.