Keller Schroeder is seeking a Chief Digital and Information Office (CDIO) for our direct client in the southern Indiana area. The CDIO overall responsibilities include:
- Ensuring that the enterprise's business strategy is optimal, given current and emerging digital realities, opportunities, and threats.
- Optimizing technology across the entire bank, inclusive of:
- infrastructure and IT operations;
- business applications including core banking;
- digital banking tools and systems; and
- data management.
- Work with teams and crosslines of business to generate innovative, efficient technology and digital solutions for products, services, processes, customer experiences, marketing channels, etc.
- Lead the culture of service within all technology operations, delivering an employee technology operating experience that is secure, progressive and in alignment with business needs.
- Bring a current knowledge of and future vision for leveraging data and technology in business model design, the ability to transform business operations for greater efficiency including the use of AI and/or RPA, and identify, source and implement emerging products and services to elevate the bank's competitive advantage.
- Develop the roadmap for the bank's technology infrastructure and security profile, core banking solutions, and digital banking services in alignment regulatory requirements and enterprise risk management guidelines.
Primary Responsibilities
- Be a trusted advisor helping to ensure all executive leaders can make confident decisions about the application of information, data and technology within their units and across the enterprise.
- Influence and build internal strategic relationships with Key Stakeholders, Board, Technology Committee, Executive Management, Director of Human Resources, Director of Marketing and Business Unit Leaders.
- Ensure that the enterprise is developing the digital assets, talent and capabilities that will be needed to survive and thrive in the long term.
- Where appropriate, hold P&L or project ROI accountability for digital initiatives undertaken by the bank.
- Act as a champion and change agent in leading the organizational changes required to create and sustain enterprise digital capabilities including replacing manual processes with technology driven cost savings, revenue generation and fraud detection prevention.
- Coordinate, and where appropriate to own, the client's customer journey mapping endeavors as they involve or depend upon digital capabilities.
- Define and report on digital business KPIs and metrics that represent progress against digital goals. v5.2025
- Ensure IT capabilities are delivered reliably, sustainably, cost effectively and securely. Ensures the IT contributions are delivered with agility based on changing business objectives, goals and strategies.
- Provide strategic directions and oversight for the design, development, operation and support of IT systems and programs that fulfill the needs of the business, including enterprise architecture management, application management, security and risk management, and infrastructure and operations support management.
- Ensure all relevant digital initiatives are fully integrated into strategic planning process for resource allocation and execution.
- Develop and control annual operation and capital expenditure budget for IT to ensure the investment in technologies is consistent with the enterprise's overall strategic objectives and is within plan.
- Bring together customer mindset and technology focused resources for elevated customer experiences.
- Enhance IT capabilities by leveraging a multitude of resources, both internally and externally. Directs the development of the IT sourcing strategy and provides executive oversight for FINTECH relationship development and management.
- Serve on enterprise planning and policy making committees.
- Drive the development of enterprise technology standards, governance processes and performance metrics to ensure IT delivers value to the enterprise.
- Manage risk through the effective design, delivery and management of Information, data and technology capabilities for the enterprise.
- Provide leadership, coaching and direction to the Digital and IT leadership team and staff.
- Work closely with Human Resources to attract, retain and develop top Digital/IT talent to build digital/data/IT capabilities across the company.