Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click here to start the assessment.
Job Description:- Greet and direct patients to kiosks to sign in.
- Assist with sign in process when necessary on kiosks or iPads.
- Register patients fully in Practice Management system.
- Verify patient insurance coverage, check for other policies, and determine the correct co-pay amount to collect.
- Obtain a copy of the responsible party's driver's license and front and back of insurance cards if not scanned at the Kiosk.
- Verify all patient information from Clearwave to the PM when the patient checks in.
- Obtain and enter referrals for Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them.
- Clear all flags and tasks in Clearwave after the patient checks in.
- Import prescriptions from patient pharmacies when available.
- Answer incoming phone calls and handle requests appropriately.
- Call appropriate agencies for assistance in case of emergency.
- Relay messages to physicians when necessary to complete patient requests.
- Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.
- Direct patients to the correct department or facility or register and schedule appointments when needed.
- Report any facility issues (ex. Lights blinking, broken equipment) to your supervisor.
- Sanitize and clean iPads, Kiosks, and your work area during down time.
- Follow appropriate dress code presenting a professional and cohesive image.
- Correctly record your time in and out of work daily and check for missed punches. Sign off bi-weekly on your time.
- Turn in all time off requests to your supervisor in a timely manner.
- Comply with all HIPAA rules when dealing with patients and patient information.
- Participate in facility meetings and activities when scheduled.
Requirements:- Outstanding customer service skills.
- Ability to work in a team.
- Ability to multi-task.
- Good verbal and written communication skills.
- Positive and cooperative attitude toward coworkers, management, patients, visitors, and physicians.
- Promote a professional image for the facility to the public.
- Good computer and typing skills.
- Ability to work in multiple computer programs, use fax machines, printers, and phones.
- Ability to solve problems independently.
- Accurate, close attention to detail, organized, and punctual.
- Completes duties in a timely manner.
- Shows initiative and dependability.
- Adheres to the Employee Handbook code of conduct.
- Self-motivated to perform job duties with minimal supervision.
Hours: Monday-Friday 7:30am - 5:00pm
Equal Opportunity Employer
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For further information, please review the Know Your Rights notice from the Department of Labor.