Chargeback Analyst

Chargeback Analyst requires: 2 years customer service experience Possesses strong data analysis and investigative reporting skills Strong skills of using Excel and other software to create spreadsheets, models and reports Ability to make sound judgment calls Chargeback Analyst duties: Meet service level and performance requirements to deliver high quality work Able to solve transaction or payment issues without complete process guidance Communicates clearly, and effectively with customers while investigating and resolving payment exceptions