At Allstar Services, we're redefining the roofing and exterior remodeling industry with fast-paced growth and high-impact opportunities. Backed by Morgan Stanley Capital Partners, we operate a national network of top-performing residential and commercial roofing companies, delivering best-in-class solutions to homeowners and businesses across the U.S.
We're built for momentum and innovation, thriving in a high-energy environment where big moves happen fast. With rapid expansion, evolving projects, and the chance to be part of something scaling at an incredible pace, Allstar Services is where you can gain valuable experience in a dynamic industry.
As our
Centralized Sales Lead Development Coordinator , you'll own the critical first touch with incoming leads (e.g., HomeAdvisor, Angi, Google Local Services) for multiple roofing brands across the brands. Using tools like Hatch, you'll ensure every lead is
handled according to organizational speed-to-lead goals and enable a seamless handoff to local sales teams. Your speed and professionalism will play a critical role in driving higher appointment conversion rates, a better customer experience, and unlocking growth across our portfolio.
Key Responsibilities - Accelerate Lead Response:
- Monitor live aggregator feeds (Hatch, CRMs) to pick up new leads instantaneously
- Adhere to "speed to lead" SLAs (e.g., first outreach within 30 seconds of lead arrival)
- Phone Engagement & Qualification:
- Conduct friendly, consultative calls to gather preliminary job details (roof type, urgency, insurance status)
- Confirm customer availability, address, and basic project scope
- Enter notes and customer data accurately into Hatch or CRM
- Appointment Scheduling & Handoff:
- Schedule meetings with local sales reps or estimators based on lead location and availability
- Ensure handoff communications (via Hatch notifications or email) are clear, complete, and timely
- Lead Management & Maintenance:
- Maintain incoming leads within aggregator portals at the top end of the funnel by scoring and disputing leads to promote better lead quality
- Performance Tracking & Continuous Improvement:
- Monitor personal and team "speed to lead" metrics, appointment set rates, and lead conversion rates
- Identify common lead objections or patterns; share insights with sales and marketing teams
- Propose process refinements (call scripts, follow up cadences) to boost engagement and conversion
- Cross Brand Coordination:
- Adapt to brand specific scripts, pricing guidelines, and geographic territories
- Maintain strong relationships with regional operations managers to resolve scheduling or qualification questions
Ideal Qualifications - 1-2 years of experience in inside sales, call center, or customer service role-preferably with inbound or aggregated lead channels
- Proven ability to consistently meet or exceed rapid response KPIs
- Comfortable juggling multiple tools and dashboards (Hatch, CRMs, scheduling apps) in a fast paced environment
- Exceptional telephone presence, active listening, and empathy with homeowners
- Strong data entry accuracy and organizational skills
- Self starter mindset with a passion for continuous improvement
What We Offer - Competitive wages + performance bonuses tied to conversion metrics
- Comprehensive training on Hatch and our brand specific processes
- Career growth opportunities across our family of roofing brands
- Collaborative culture with regular feedback and coaching
Ready to make every second count? Apply now and help us turn more clicks into customers by being the fastest, friendliest first voice they hear.
Benefits: - Medical Plans: Choose from PPO and HDHP options with competitive premium rates and Health Savings Accounts (HSA).
- Dental and Vision Coverage: Access to preventative, restorative, and specialty care through in-network providers.
- 401(k) Retirement Plan: Employer match up to 4%, with immediate vesting to help you plan for your future.
- Life Insurance and Disability Coverage: Basic life and AD&D coverage at no cost, plus voluntary short- and long-term disability plans.
- Paid Time Off and Holidays: Generous PTO allowances to maintain work-life balance.
- Employee Assistance Program (EAP): Confidential support for personal, financial, and legal issues, including counseling and referral services.
- Flexible Spending Accounts (FSA): Options for healthcare and dependent care to help manage out-of-pocket expenses.
- Voluntary Benefits: Critical illness, hospital indemnity, and accident insurance for added peace of mind.
About Us:
At Allstar Services, we're redefining the roofing and exterior remodeling industry with fast-paced growth and high-impact opportunities. Backed by Morgan Stanley Capital Partners, we operate a national network of top-performing residential and commercial roofing companies, delivering best-in-class solutions to homeowners and businesses across the U.S.
We're built for momentum and innovation, thriving in a high-energy environment where big moves happen fast. With rapid expansion, evolving projects, and the chance to be part of something scaling at an incredible pace, Allstar Services is where you can gain valuable experience in a dynamic industry.
If you're ready to be part of an industry leader making waves across the country, this is your chance to jump in and make an impact.
Visit to view our growing list of brands across the US.
Allstar Home Services (and it's subsidiaries) is an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Allstar Home Services seeks to safeguard its employees, customers, and others while conducting company business. Following a conditional offer of employment, all applicants who are offered employment with Allstar will be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation and motor vehicle report conducted in accordance with Company policies and all applicable laws. Information obtained from a background investigation will be considered for employment purposes as permitted by federal and state law and in accordance with Allstar Services' Equal Employment Opportunity Policy.