The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a post high school education (college coursework or a degree), three or more years of retail store management experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to "listen and lead." He or she must have a dynamic personality and must be able motivate a team to optimize performance.
This is a location by a multi-unit franchise owner. This is for a new location to be determined in Washington, DC. Applicant would train and work at other locations in DC owned by this multi-unit owner until this location opens. Location may not open for up to a year.
COMPENSATION - Depends upon Skills and Experience
RESPONSIBILITIES - Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
- Schedules work assignments and facilitates weekly or monthly staff meetings
- Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
- Develops and implements the store marketing program
- Manages Center financials and prepares/provides reporting
- Manages inventory
- Reviews daily employee timesheets and submits for payroll processing
- Oversees Center maintenance, including cleanliness, safety, and organization
- Performs other duties as assigned
QUALIFICATIONS - Advanced education degree, coursework, or tech school desired
- 3 years Previous store management experience required, including personnel and financial management experience
- P&L experience preferred
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Bona fide management/leadership skills
- Willing to accept full accountability for Center operations
BENEFITS - 401(K) with Company Match
- Direct Deposit
- Performance Bonus
- Paid Vacation
- Sick Time