CE Facility Support Engineer

Job Description: CE Support Assistant - L3

As a CE Support Assistant, you will play a crucial role in meeting our organizational OKRs through a variety of responsibilities. Your tasks will span team management support and equipment and systems maintenance, ensuring smooth operations and effective communication within the team.

Team Management Support
Serve as the main point of contact for the team on operational documents and workflows.
Coordinate and communicate changes in processes, procedures, or systems to site teams.
Assist with onboarding new employees, vendors, and interns under the direction of senior team members. This includes ordering new hire equipment, setting up workstations, managing distribution lists, and security groups.
Coordinate and communicate scheduled training for site staff.
Create and submit requests for datacenter access using the Data Center Access Tool.
Provide onsite team support and carry out tasks under the direction of others.
Support the development of Methods of Operating Procedure (MOPs) and Standard Operating Procedures (SOPs) by monitoring documents through approval workflows, reviewing and editing documents, and formatting them into standard SOP/MOP templates.
Assist in managing the CE SharePoint site by helping create and move scope through workflows.
Provide basic training for system use to onsite staff, new hires, and general small-scale training for site staff.
Report health and safety violations or positive behavior as per policy.
Equipment and Systems Maintenance
Coordinate with vendors and onsite teams to schedule Preventative Maintenance for CE equipment.
Provide maintenance assistance by prepping materials and performing administrative tasks as instructed.
Prepare paperwork in support of maintenance planning scope.
Ensure that administrative work has been completed and recorded as per current operational requirements by coordinating with site teams.
Collaborate with the QA team to ensure all operational procedures are on the latest template version and correct if needed.
Qualifications
Required: High School Diploma or equivalent.
Required: 5+ years of work/applied learning experience in technical fields (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields).
Required: Strong computer skills, including proficiency in SharePoint and MS Office tools.
Required: Self-motivated with the ability to work on own initiatives.
Preferred: 7+ years of technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical).
Work Schedule
Resources will be working Monday through Friday, during core business hours between 7 AM and 7 PM.
Location: Northlake, Illinois 60164

This role is essential in ensuring the smooth operation and maintenance of our CE systems and supporting our team in achieving our organizational goals. If you are a proactive individual with strong technical skills and a passion for operational excellence, we encourage you to apply.