NEW. Offering a $300 HIRING BONUS for any Ward 1 residents. If you live in Ward 1 and get hired, we are offering a $300 hiring bonus to be paid in 30 days of employment.
About our Company
The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.
From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it's a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.
At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new.
Responsibilities
Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
Receive and respond to incoming telephone calls in accordance with the company and assist with overflow calls for Sales & Marketing, Food & Beverage, and Executive Office
Prepare accurate written correspondence including letters, contracts, reports, event orders, schedule of events, printed menus, and e-mails using MS Word, Excel, PowerPoint, Opera, and E Mail
Facilitate all aspects of internal Hotel Meeting Program under the guidance of the Director of events
Comply with the hotel standards for sales and marketing, while working harmoniously and professionally with co-workers and Executive Committee
Ensure that function set up meets or exceeds customer expectations by working closely with each group's meeting planners to determine their needs. Ensure proper communication and coordination to satisfy customer's requests. Assist customers in finalizing function details; suggests alternatives as appropriate
Ensure that functions meet the customer's expectations by following up regularly on the status of functions including inspecting function rooms, greeting customer and follow up to see that customer needs are met; makes last-minute changes and additions to meet changing customer needs, coordinating outside vendor activity as necessary, conducting post-function reviews with customers and soliciting re-booking from meeting planners prior to customer's departure
Maintain proper documentation of events, including complete programming of all sales and catering bookings
Compile and review daily and weekly event sheets, and conduct quarterly function book audits against room control book and Catering Department files
Give personal attention, take personal responsibility and use teamwork when providing guest service
Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with events on 'quick sets' or teardowns
Maintain an inventory of all standard department supplies and printed materials, including but not limited to Catering Corporate and wedding packets, special menu cards and velum
In the absence of Catering Management, assist clients and seek out solutions to requests in a friendly, caring and helpful manner
Maximize food, beverage and auxiliary revenues by selling menus, themes and experiences/activities
Identify and sell opportunities to maximize sales above contracted minimum spend
Communicate all details of assigned groups & conventions to all departments in a professional, thorough and timely manner by using Resumes, Event Orders and internal correspondence effectively
Facilitate pre-conference meetings with clients and key hotel staff
Work closely with the client and hotel departments throughout the duration of assigned groups/conventions/programs by being available to assist the client and provide information to hotel departments at the appropriate times
Maintain a high level of service by continually providing accurate and timely information and feedback to all supporting departments
Adhere to all standards and procedures as outlined by Sydell Group
Accurately forecast Banquet revenue, covers and average checks based on group assignments
Conduct pre-planning site meetings and assist in the sales process where required
Knowledge, Requirements and Skills
Three (3) years related experience in hospitality or service industry preferred
Strong communication skills
Experience within the hospitality market preferred
Bachelor's degree / higher education qualification preferred
Three or more years of experience in a hotel sales and marketing setting with direct management experience over a sales team
Strong communication skills
Strong knowledge of local businesses and business trends required
Collaborative spirit
Ethical Conduct
Positive Attitude
Eye for Detail
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
About our Brand
More than a group of hotels, The LINE is a creative community built around a sense of discovery - an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive- shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.
Date Posted: 04 May 2025
Apply for this Job