Catering Operations Manager

Catering Operations Manager Position

TRAIL DRIVE MANAGEMENT CORP. - DICKIES ARENA OF FORT WORTH, TX

Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena hosts concerts, sporting events and family entertainment, and is the home to Fort Worth Stock Show rodeo performances.

Classification: Exempt Full Time

Reports To: Manager of Catering and Events

Job Description

Exercises general supervision over catering operations for both Dickies Arena ticketed events included but not limited to the FWSSR, concerts and sporting events as well as large scale private functions up to 1600 guests. The Catering Manager must provide strong leadership direction, support and guidance to part-time catering team members as they plan, prepare and execute each unique event. This position is responsible for ensuring that alcoholic beverages are served safely, and that food quality and sanitation standards are always maintained.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

• Responsible for the overall success, communication and coordination of all events executed at Dickies Arena and/or by TDMC.
• Develop and Manage Part-Time Leaders
• Must hire and maintain a complete catering staff to include servers, bartenders, supervisors, etc.
• Responsible for training all team members.
• Will take from existing training collateral to further develop and establish catering policies and practices.
• Responsible for ensuring all staff are properly and consistently scheduled in accordance with time and attendance guidelines.
• Will work closely with culinary/F&B leadership team counterparts daily.
• Will need to plan menus and staff events within budget monitored by Manager of Catering and Events
• Responsible for the accuracy of billing communication with all clients and/or financial counterparts within the organization accordingly.
• Must communicate consistently with all building related counterparts such as operation and engineering to ensure event specific needs are documented and discussed in advance of each event.
• Will work closely with tour representatives, VIP event coordinators, as well as internal event counterparts in conjunction with each event.
• Ability to identify and/or oversee special projects to better the department and/or arena as identified or assigned.
• Have knowledge of all building related policies as they pertain to responsible alcohol service, general sanitation, safety and security.
• Engage with venue guests, as well as team members to ensure exceptional hospitality is always received.
• Other responsibilities and tasks as deemed appropriate by the Dickies Arena Leadership Team.
• Engage with venue guests, as well as team members to ensure exceptional hospitality is always received.
• Assist the Manager of Catering and Events with BEO builds and update of all computer software/ Point of Sale System with the appropriate event information, menu selections, item descriptions, and prices.
• Have complete knowledge of all menus, items, ingredients, and presentations.
• Conducts pre-shift meetings.
• Visit each catering location to ensure the atmosphere and quality of the presentation reflects the Dickies Difference for our clients and their guests before they arrive.
• Expedite the communication of special food and beverage requests, late food and beverage orders, changes to any food and beverage orders, and guest-related issues to the appropriate entities.

QUALIFICATIONS:

• Successful track record for 3+ years in Food and Beverage Leadership with a preferred focus on Catering Management in a full-service resort, hotel, or convention center executing and overseeing every type of event.
• Experience in a range of catering formats including but not limited to plated and buffet service.
• Track record of organizing and planning events that serve a wide range of guests.
• Robust understanding of Operations, as well as Food & Beverage and each department's relationship with large scale events (A/V, set ups, costings, planning, etc.)
• Attention to detail.
• Excellent written and verbal communication skills
• Working knowledge of Catering Software
• Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.)
• Experience, implementing and operating Point of Sale, On-line Ordering and purchasing related technology.
• Experience with computerized workforce management software is strongly preferred.
• Solid organizational skills with the ability to handle multiple projects at one time.
• Must be able to work extended shifts of 10 hours or more as business dictates.
• Must be flexible with schedule and able to work different shifts.
• Ability to work nights, weekends and holidays.
• Must be able to work in fluctuating temperatures.
• English reading, writing, comprehension, math and computer skills required.
• Ability to taste and evaluate food and beverage products.
• Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift.
• Ability to use hands in office equipment, including the computer system.
• Ability to express or exchange ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Ability to perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations sound. Ability to talk and hear to conduct phone and radio correspondence.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; determine the accuracy, neatness, and thoroughness of the work assigned; visual inspection involving small errors and/or operation of machines (including inspection); using measurement devices; and/or assembly parts at distances close to the eyes

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

• While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including following simple to complex (more than three steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of people skills with internal and external clients. Employees will frequently communicate via radio and in-person with others and exchange accurate information. This position requires employees to frequently work both independently and as part of a team. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients.

Physical demands:

• While performing the essential functions of this job, the employee will frequently operate a POS system, computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employees will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employees must constantly communicate via telephone, radio, email and in-person with others and exchange accurate information. Employees may occasionally be required due to business demands and event operations to lift and/or move up to fifty pounds. As business, maintenance, operations, or emergency situations require, employees may sporadically assist in lift/move 100 lbs. or more.

Work environment:

• The duties of this position are performed primarily indoors but do require frequent movement in and out of controlled temperature units such as refrigerators and/or freezers. The noise level in the work environment is usually moderate, except for even days when the sound levels may be higher than moderate. Employees will be occasionally exposed to outdoor weather conditions, year-round. Employee will be exposed to and working in extreme temperatures when utilizing various pieces of equipment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.