Job ID: Amazon Commercial Services (South Africa) (Pty) Ltd
Have you ever wondered what it takes to make the Earth's largest product catalog of billions of items, available all over the world, all the time?
The Catalog Services team at Amazon is looking for a highly motivated and talented candidate to support the improvement of our catalog creation processes and experience. The ideal candidate must demonstrate attention to detail, commitment to excellence, and great capacity for self-management. In addition, the candidate must demonstrate an approach to continuously advocating for, and driving improvements on behalf of our customers.
Key Job Responsibilities
- Provide support for catalog creation, listing products, shipment related issues, etc.
- Handle cases related to inbounding, product issues, and customer complaints.
- Guide partners in completing onboarding formalities and train them on internal tools.
- Co-ordinate with partners and internal teams for catalog creation & product imaging.
- Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with the internal team to fix the issues for better customer experience.
- Document processes & regularly update existing SOPs.
- Review & suggest SOP changes required, if any, to the team based on input from Business managers.
- Handle daily, weekly, and monthly business reports.
- Work with key internal stakeholders to improve catalog quality at creation, while providing a self-serviced and user-friendly experience to our partners.
BASIC QUALIFICATIONS
- Bachelor degree
- Experience in process creation and improvement
- Experience with Excel: ability to process and analyze data on a daily basis
PREFERRED QUALIFICATIONS
- Experience in back office operations, escalation management, and troubleshooting environments.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify, and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups that may contribute to Employment Equity within the workplace and the further diversification of ideas.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.