Casual Customer Service Representative

CASUAL Customer Service Representative

Location: Lewes, DE

Hourly Rate: $15.50 - $17.00

Opening Date: March 26, 2025 Closing Date: Until Filled

I. POSITION SUMMARY
This position is a casual Customer Service Representative position which includes
providing excellent customer service to our guests by answering telephones, selling tickets,
booking reservations, providing tourist related information or greeting shuttle bus
passengers. Proficient cash handling, computer data entry and customer service skills
required. This position is required to present neat, clean, family friendly appearance. This
position is required to work safely and efficiently in accordance with instructions, general
operating practices, and procedures. Work schedules will fit the departmental needs
requiring employee to work shift work including weekends and holidays. Work is
performed indoors/outdoors and can be in any weather condition. This casual position is
part-time with no guaranteed number of hours, nor are there any guaranteed assignments.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

Accurately and efficiently process Point-Of-Sale transactions
Follows established safety/security standards
Provides the highest level of customer service and professionalism to all internal
and external customers

III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Possess customer friendly oral and written communication skills
Ability to understand relevant Authority policies and procedures and safety
techniques
Cash handling experience
Data processing in fast pace environment
Ability to answer phones in a high volume call center
Ability to provide superior customer service to everyone by responding in a
courteous and efficient manner

IV. TYPICAL WORK ENVIRONMENTS

Call Center, Toll Booth, Ticket Counter

VI. REQUIRED EDUCATION AND EXPERIENCE

Must be at least 18 years old
High school diploma or equivalent or equivalent related experience
Customer service experience

VII. ADDITIONAL REQUIREMENTS

Subject to a background investigation
Subject to pre-employment drug testing
Delaware River and Bay Authority requires all employees to have direct deposit
with a financial institution or enroll in the payroll card program to receive their bi-
weekly pay

If you are interested in applying for this position please complete the on-line application at
. In addition, you also have the option of attaching a resume to the completed
application.