Casino Housekeeping Lead

POSITION DESCRIPTION

Job Title: Casino Housekeeping

Department: Facilities

Reports to: Casino Housekeeping Shift Manger

FLSA Status: Non-Exempt

POSITION SUMMARY

The team member in this position is responsible for providing superior service to both internal and external guests. The Casino Housekeeping is also responsible for ensuring a high standard of cleanliness in accordance with the procedures and policies set forth by the company.

ESSENTIAL POSITION DUTIES & RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.

1. Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resiliency when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members.

1. Responsible for keeping the area clean from trash.

1. Dusting, vacuuming, wiping down machines, empting trashcans and ashtrays on Casino Floor.

1. Responsible for keeping casino restrooms areas clean, sanitary and restocked with supplies.

1. Responsible for mopping all hard surfaces floors around bars, inside restrooms and at entrances.

1. Responsible for removing all trash and debris from floors and trash cans deposit in the compactor and cardboard in designated dumpsters.

1. Responsible for spot cleaning and ensure that spillages are dealt with swiftly and efficiently.

1. Responsible for cleaning all floors, windows, walls, stairs, and elevators.

1. Responsible for containment, clean-up and disposal of all biohazards throughout the property.

1. Perform all other work-related duties as assigned by the Casino Housekeeping Shift Manager.

1. Adhere to regulatory, departmental and Company policies in an ethical manner and require others to do the same.

1. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to define situations requiring the attention of supervisory personnel. Seek to resolve all situations in a manner that maintains positive guest relationships.

1. Must be able to work a flexible schedule as required by business operations, including nights, weekends and holidays; shifts may change based on business needs.

1. Performs other duties as assigned.

ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Standing or Walking for long periods of time
• Bending
• Squatting
• Kneeling
• Stooping
• Frequent repetitive motions
• Talking hearing, and visual acuity
• Frequent lifting up to 25 lbs. without assistance and up to 50 lbs. with assistance.

Mental Demands:

• Must be able to work with interruptions, perform assigned duties under frequent time pressure in an interruptive and confined environment.

Work Environment:

• Must be able to work in a smoking environment with loud noise.
• Casino environment may be outdoors, wet areas and temperatures that may vary.
• Must be able to work in stairwells, elevators.

MINIMUM QUALIFICATIONS

Experience/Education:

• High school Diploma or equivalent preferred.
• Zero to one year experience in cleaning public building and or facilities.

Knowledge:

• Operating of a vacuum cleaner, carpet extractor, floor scrubber, wet/dry vacuum, walk behind floor scrubber.

Other:

• Must be able to obtain and maintain a valid Level 2 Missouri Gaming License.
• Must be able to receive and maintain all required certification relating to the position.
• Must complete all required company training.