Case Manager

Description
As a Disaster Case Manager in Western North Carolina, you will be the primary contact guiding individuals through the application process for assistance. You will work with compassion, urgency, professionalism to collect documentation, assess eligibility, and ensure timely and accurate processing of applications - all while meeting daily goals and strict deadlines.
This position is primarily based in North Asheville area, but some local travel may be required for this position to meet with team members or constituents.
(travel will be reimbursed if required)
Essential Functions:
Provide excellent and consistent customer service and support to applicants, the client, constituents, and program team members
Assist applicants with the completion and submission of their program applications and determine eligibility
Review and process applications in a high-volume, deadline driven environment
Meet daily processing goals and deliver results within tight timelines
Clearly communicate application status and next steps to applicants in a timely and professional manner
Interpret and apply program guidelines and policies accurately in case decision making
Provide clear communication and empathetic support to program applicants.
Maintain accurate and organized case notes within proprietary database
Collaborate with internal teams and external partners to resolve issues quickly and efficiently
Adapt quickly to changing protocols, priorities, and system updates in a flexible and fast-moving workplace
Work weekends and extended hours as needed to meet program demands
Qualifications:
Experience in a fast-paced processing role
Willingness and ability to travel locally and conduct in person visits
Flexible availability, including weekends and evenings
Proven ability to manage multiple tasks and work efficiently under pressure
Strong organizational skills and attention to detail
Exceptional communication skills, including trauma-informed case awareness
Demonstrated ability to interpret and apply policies and procedures accurately
Comfortable in environments that require flexibility and rapid response
Proficient in data entry and basic computer applications (Microsoft Office, case management systems)
Bilingual (Spanish/English) skills a plus
Prior customer service experience a plus
Valid driver's license and reliable transportation required
Work Environment
Position is based on site in office
Physical Demands
Must be able to operate a motor vehicle safely
Travel Requirements:
Travel Requirements: occasional travel to meet organizational and client needs.
Flexibility: Candidates must be willing to work occasional weekends, attend off-site meetings, etc. as required.
A work environment that promotes collaboration, consistency, and community service to empower people.
An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.
Skills
Multi tasking, Administration, Customer service oriented, Support, Customer service
Top Skills Details
Multi-tasking, Administration, Customer service oriented, Support, Customer service
Additional Skills & Qualifications
Customer service and reliability are required
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Asheville,NC.
Application Deadline
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.