Case management IT Support Analyst - up to 36,000
I am seeking a case management IT Support Analyst to work on-site across 5 different sites for a well-known client based in the Devizes area.
The right case management IT Support analyst will be a part of the IT team, assisting with te implementation, maintenance & control of elements of the Information Technology within the office at all locations when and where needed as instructed by the departmental manager. Also assisting the IT systems and software developer in updating and recommending changes to the case management systems as directed by management.
Benefits of this role include:
- Salary up to 36000
- Pension scheme
- 25 days holiday
- Shut down days at Christmas
- Bank Holidays
- Birthday off
Key Reponsibilities include:
- Support case management scripting, troubleshoot issues, and identify areas for process improvement.
- Provide first-line technical support to staff, ensuring effective use of IT resources.
- Assist with the setup and configuration of peripheral equipment.
- Support staff training on operating systems, software packages, and applications.
- Maintain positive working relationships with colleagues and supervisors.
- Perform additional duties as assigned by the departmental manager. If these duties significantly alter the nature of the role over time, a formal role review will be conducted.
Essential skills needed include:
- Able to work independently with minimal supervision
- Proficient keyboard skills and solid computer knowledge
- Professional and friendly telephone manner
- Strong verbal and written communication skills
- Capable of using initiative and working effectively within a team
- Skilled at prioritising tasks and managing time efficiently
- Eager to develop and expand technical knowledge
- Remains calm and composed under pressure
- Well-organised with strong time management skills
- Detail-oriented and focus
- Keeping up to date with current IT trends and advancements
Desirable skills include:
- Lexis Nexis Visul files
- SOS Practise Manager / Connect
- Microsoft Windows operating system
- Microsoft Windows operating system
- Microsoft Windows Servers
- Querying Progress or Microsoft SQL Server databases
- Microsoft Active Directory
- Microsoft 365 and Azure online services
- Server virtualisation (hypervisors such as VMware or Hyper-V)
- Smart phone apps (e.g. Apple / Google)
- Anti-Virus / Malware services
- Web Filtering
- LAN?WAN
- VoIP Telephone services
- Business printing services
If you are interested in this position please click 'apply'.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.