Cares Eligibility Specialist

Join Our Team as a CARES Eligibility Specialist. Are you passionate about making a difference in your community? The Low-Income Home Energy Assistance Program (LIHEAP) is here to support residents with their energy bills, and we're seeking a dedicated CARES Eligibility Specialist to join our team. In this temporary 2-4 month role, you'll process applications and provide essential assistance to those in need. If you're detail-oriented, thrive in a fast-paced environment, and have a knack for problem-solving, we want to hear from you. A Day in the Life As a CARES Eligibility Specialist, your day will primarily involve working on a computer to process applications for energy assistance. Residents submit their applications both online and on paper, and you'll be responsible for scanning, inputting data, evaluating completeness, and determining eligibility. Your duties include issuing letters and emails to applicants with further instructions or updates. While most of your communication with applicants and utility providers will be via phone or email, you'll play a crucial behind-the-scenes role in ensuring that applications are processed efficiently and accurately. Collaboration with your small team is essential to meet daily processing targets and maintain the high standards of service our community relies on. You Would Thrive in this Position If You have a high school diploma or GED and 1-2 years of customer service experience. You possess strong computer skills, including proficiency in Microsoft Office and familiarity with scanning and managing various file types. You are adept at learning and consistently applying detailed rules and processes. You excel in a fast-paced environment and can maintain a high level of concentration. You can meet quality standards and production goals with minimal oversight. You have excellent communication skills and can work effectively with diverse participants, especially in high-stress situations. You are committed to maintaining client confidentiality and have reliable transportation. Join us in this rewarding role and help us support our community through the winter season. Apply today to become a key player in our LIHEAP team and contribute to our mission of providing essential energy assistance to those in need. Please note: Only candidates selected to interview will be contacted. Your resume is required for consideration.