DESCRIPTION
- Manages customers in their career exploration, including:
- Developing a relationship with the customer,
- Actively listen to determine customers' employment-related wants and needs,
- Identifying skills and abilities,
- Evaluating their past work experience, as it relates to current goals, and
- Conducting thorough assessments to identify customers' strengths and address challenges.
- Collaborate to establish short and long-term employment and career goals.
- Leverage external and system resources to achieve the most effective outcomes.
- Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer's needs.
- Provide ongoing communication to ensure customer's needs are met and maintains contact with the individual to coach and support, recognize benchmarks, and achieve goals.
- Helps customers access other services and resources they may want or need, including Workforce Solutions' financial aid.
- Provide professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search.
- Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research
- Ability to listen to customers, analyze expressed need, suggest solutions, and an action plan
- Provides exceptional customer service by understanding what the customer wants and suggesting viable options
- Proficient in Microsoft Windows and Office Suites; familiar with and able to use computers; able to learn new software
- Works well in teams, with customers and other staff (flexible, congenial and adaptable)
- Experience assessing customers' work experience, education/interests, and career goals
- Comfortable discussing potential challenges to securing employment and providing professional advice and referrals
- Able to read, understand, and apply policies and procedures
- Able to effectively prioritize tasks, manage time, and stay organized
QUALIFICATIONS
Education
Required High School or better.
Experience
Required: 1-2 years of related experience