Position: Lead Care Manager
Locations: San Ramon, CA, 94583 (training for 1 week, then community based thereafter)
- Santa Cruz, Merced, San Francisco
Duration: C2H
Working Hours: Monday - Friday: 8:30-5:00pm PST
Pay: $25-28/hr
Insight Global is looking for a Lead Care Manager (LCM) to develop personalized care plans, coordinate member services, and collaborate with members, families, and Primary Care Providers.
Responsibilities include:
- Providing emotional support
- Resolving administrative issues
- Ensuring timely access to care
- Assessing healthcare gaps
- Educating members
- Responding to inquiries
- Collaborating with teams
- Locating resources
- Coordinating social service plans
- Maintaining contact via telehealth and in-person visits
- Advocating for members
- Arranging appointments
- Evaluating progress
- Assisting with healthcare barriers
The LCM will work with a diverse population enrolled in the Enhanced Care Management program, including individuals experiencing homelessness, those at risk for avoidable hospital or emergency department utilization, individuals with serious mental health and/or substance use disorder needs, individuals transitioning from incarceration, adults at risk for long-term care institutionalization, adult nursing facility residents transitioning to the community, children and youth enrolled in California Children's Services or CCS Whole Child Model with additional needs, children and youth involved in child welfare, individuals with intellectual/developmental disabilities, pregnant and postpartum individuals, and those subject to racial and ethnic disparities.
REQUIRED SKILLS AND EXPERIENCE
High school diploma or GED required.
Minimum of 1 year experience in case management, member care, customer service, call center, or member care required.
Valid California driver's license and valid vehicle insurance required.
Excellent communication, interpersonal, customer service, and organizational skills.
Computer skills for documentation, email, and chat support.