Care Coordinator

A-Line Staffing is now hiring a Care Coordinator - Remote .

The Care Coordinator will be working for a Fortune 500 Company and has career growth potential. See additional details below.

Care Coordinator Highlights

• The pay for this position is based on experience.
• Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM CST.
• 100% Remote position.
• This position is a full-time, contract role.

Responsibilities

• Apply acquired job skills and company policies to complete assigned tasks.
• Work on routine assignments that require basic problem resolution and guidance from policy and past practices.
• Enter accurate referrals and applications into the customer relationship management platform.
• Resolve patient questions regarding the status of their therapy or journey.
• Document accurate, detailed notes in proprietary software while on patient calls.
• Make outbound calls for follow-up or confirmations.
• Maintain quality and empathy while educating patients during conversations.
• Interact with referral sources, including healthcare providers, to process applications.
• Manage patient accounts from first contact to final approval or denial.

Requirements

• High School Diploma or equivalent required.
• 2-4 years of customer-facing experience preferred, especially in call center or customer service roles.
• Strong communication skills-verbal and written-with a patient-focused and empathetic approach.
• Ability to type at least 40 WPM and transcribe notes during calls.
• Proficient with Microsoft Office and video conferencing tools (Zoom, Microsoft Teams).
• Independent and self-motivated with strong time management skills and attention to detail.
• Familiarity with insurance billing or pharmacy operations is a plus.

Remote Work Requirements

• Must have a dedicated, quiet, and private workspace.
• High-speed internet with the following specs:
• Download speed: minimum 15 Mbps
• Upload speed: minimum 5 Mbps
• Ping rate: maximum 30ms
• Hardwired connection (no Wi-Fi, satellite, or cellular)
• Surge protector with Network Line Protection
• Equipment will be provided by the company. You are responsible for maintaining internet connectivity that meets the above requirements.

Benefits Available

• Benefits are available to full-time employees after 90 days of employment.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

If you are interested in this Care Coordinator position, APPLY, or contact

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