Cards Risk Specialist

CIVIC CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

ABOUT THE POSITION

The Cards Risk Specialist is responsible for monitoring, analyzing, and mitigating fraud, risk, and financial losses associated with debit and credit card transactions. This role involves utilizing data-driven insights, fraud detection tools, and industry best practices to ensure the security and integrity of debit card operations while enhancing the member experience. The Specialist will collaborate with internal teams, financial institutions, and law enforcement agencies to prevent fraud and improve risk management strategies.

NORMAL DAY-TO-DAY WORK

1. Monitor debit card transactions for suspicious activities using fraud detection systems.
2. Analyze patterns and trends in fraudulent transactions to develop proactive risk strategies in conjunction with management team and the Credit Union's Fraud/BSA team
3. Investigate and respond to real-time fraud alerts and suspicious activity reports.
4. Assess and analyze risk exposure related to debit card transactions.
5. Generate and analyze reports on fraud trends, chargebacks, and losses.
6. Identify key risk indicators and provide insights for decision-making.
7. Present findings and recommendations to management and stakeholders.
8. Ensure compliance with financial regulations and industry standards (e.g., PCI DSS, FFIEC).
9. Stay updated on regulatory changes affecting debit card fraud and risk management.
10. Work with compliance teams to ensure Cards fraud prevention efforts align with legal requirements.
11. Work closely with Risk and Compliance teams, member service, and IT departments.
12. Work with Learning and Development and various stakeholders to ensure training and awareness programs on debit card fraud risks and prevention are in line with the Credit Union's standards.
13. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. Minimum 4 - 6 years' experience in financial services, payments, card products, or supporting card operations initiatives, including 1-3 years experience in debit and/or credit card risk.
2. Strong interpersonal communications skills.
3. Must possess a strong service orientation.
4. PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
5. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
6. Ability to lift a minimum of 25 lbs. (file boxes, computer).
7. Travel required on occasion.

Here are a few qualities we'd LIKE for you to have to make you more suited for this position.

1. Bachelor's degree in Business, Operations, or related field position.
2. Experience in member service or related field, card services is preferred
3. Knowledge of financial products and services.

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609

PI4543cbd2fc01-5453