Capacity Manager

Capacity Manager - Sr. Account Manager - Charlette, NC

Job ID

207575

Posted

18-Mar-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Building Management, Facilities Management

Location(s)

Charlotte - North Carolina - United States of America

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the role

As a CBRE Capacity Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

What You'll Do:

- Provide leadership, coaching and guidance to a defined portfolio of accounts, to ensure that contractual commitments are met and exceeded.

- Identify and execute opportunities for the strategic development of the portfolio, to deliver increased revenue and profitability, ensure additional services and projects are added, and contracts are renewed.

- Ensure optimum staffing structures operate across accounts, balancing cost reduction with the delivery of service excellence and employee satisfaction.

- Ensure appropriate account review, audit and governance regimes exist to meet regulatory, policy and contractual commitments, and ensure all required elements of the GWS Local Target Operating Model are in place.

- Attend account sites within the portfolio regularly and deputize for the Account Leader when necessary.

- Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key clients at various levels, including formal monthly, quarterly and annual reviews.

- Support the sales process through solution development, participation in presentations and consultation meetings, and hosting visits as necessary.

- Act as a Transition Leader on the mobilization of new accounts as they arise, ensuring a smooth Sales to Operations handover is delivered.

- Work with other operational leaders to ensure the collaborative development of the business, effective teamworking, and a culture in keeping with the company's RISE values.

- Support effective business communication internally and externally, with clients, CBRE team members, supplier partners, tenants, landlords, and all other business stakeholders.

- Support People Engagement and account DE&I objectives; promote and maintain CBRE culture throughout account.

- Other duties may be assigned.

People:

- Foster a learning environment, with appropriate training and development planning across all accounts.

- Ensure training needs are delivered, employees are fully competent to undertake their roles, and can reach their full future potential. Take direct responsibility for the appointment and integration of new account leaders.

- Provide leadership, guidance, coaching and direct support, where required, to deliver service excellence and high levels of employee engagement and ensure effective performance management is in place.

- Ensure effective succession planning is completed across accounts and specifically for the account leader level.

Finance/Commercial:

- Full responsibility for Profit & Loss including development of account financial plans for revenue and profit delivery, management of WIP, debt, cost control, and growth, ensuring that targets are met or exceeded for accounts in assigned portfolio.

- Ensure business policies and processes are effectively communicated and implemented across accounts.

- Drive effective commercial and financial governance with through accurate reporting, and appropriate checks and balances.

- Review purchase orders to ensure financial, contractual, and commercial accuracies.

- Support account leaders with supply chain management, including supplier performance reviews, supplier negotiations and re-bidding, and the identification of additional scope opportunities.

- Lead sustainable growth of current portfolio - maximizing extra works and project opportunities on existing accounts.

QHSE:

- Ensure the provision of a healthy and safe working environment across the portfolio.

- Maintain both client and CBRE health and safety policy and process, ensuring this is effectively implemented across all service lines, self-perform and vendor delivered.

Supervisory Responsibilities

- Provides formal supervision to individual employees within single functional or operational area.

- Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.

- Effectively recommends same for direct reports to next level management for review and approval.

- Plans and monitors appropriate staffing levels and utilization of labor, including overtime.

- Prepares and delivers performance appraisal for staff.

- Mentors and coaches team members to further develop competencies.

- Leads by example and models behaviors that are consistent with the company's value.

What You'll Need:

- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

- Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

- Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

- Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

- Extensive organizational skills with a strong inquisitive mindset

Why CBRE?

We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we're able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.

Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.

Maintain your career momentum with the best tools and training in the industry. You'll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.

Diversity, equity, and inclusion (DE&I) are more than just values-they're a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business to new opportunities. equal-opportunity.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at (see below) or via telephone at +1 (U.S.) and +1 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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