Company Description
Ruff Roofing, the best roofing company in Texas, is dedicated to providing top-quality, reliable, and affordable roofing solutions for both residential and commercial property owners. We pride ourselves on being the most experienced and trusted roofing company in the area, offering a range of services tailored to your needs. From complete roof installations to minor roof repairs, we deliver high-quality services at the best cost, with accessible financing options for our clients.
Role Description
This is a full-time on-site role for a Call Center Specialist, located in Houston, TX. The Call Center Specialist will handle inbound and outbound calls, provide excellent customer support, address client inquiries, assist with scheduling and follow-up, and maintain detailed records of client interactions. The role also involves troubleshooting customer issues and coordinating with other departments to ensure customer satisfaction.
Qualifications
- Customer Support and Customer Service skills
- Strong Communication skills and experience in Contact Centers
- Proficiency in Computer Literacy
- Excellent problem-solving and multitasking abilities
- Ability to work effectively in a fast-paced environment
- High school diploma or equivalent; additional certifications in customer service or related fields are a plus
- Previous experience in a call center or appointment booking role is preferred
- Must bilingual Spanish and English