Call Center Sales Representative

Position Title: Call Center Sales and Service Representative

Report to: Sales Manager

Status: Part-time

Location: Orlando FL

As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, and answering customers' questions while making their experience personable and memorable.

Knowledge, Skills and Abilities:

Enthusiastic personality

Strong sales and customer service skills

Ability to maintain a positive attitude when speaking to customers

Ability to adhere to a schedule, follow policies and procedures of British Swim School

Competent with phone systems and appropriate computer programs

Able to multi-task

Ability to fluently speak more than one language is a plus

Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center Skyprep on-line training.

Roles and Responsibilities

Answer calls, manage online chat and respond to emails

Research required information using available resources

Manage and resolve customer issues and complaints

Provide customers with product and service information

Accurately enter new customer information into system

Update existing customer information

Process orders, forms and applications

Identify and escalate priority issues

Route calls to appropriate resource

Make follow up and outbound calls as needed to follow up on leads

Document all call information according to standard operating procedures

Complete call logs

Produce call reports

Qualifications:

Customer service and sales experience

High School education or equivalent

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.