Job Ad: Call Center Representative Seronda Network (Detroit, MI)
Job Title: Call Center Representative
Company: Seronda Network
Location: Detroit, MI
Salary: $34,000 - $55,000
Job Type: Full-Time
About Us: Seronda Network is a forward-thinking consulting firm that provides businesses with customized solutions to enhance operational efficiency and strategic growth. Based in Halifax, we are known for our client-centered approach and a culture that values innovation, collaboration, and personal growth. As part of our expansion, we are seeking a proactive and organized Call Center Representative to support our executive team.
Job Description:Seronda Network We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will act as the first point of contact for our customers, providing them with exceptional service and support. The ideal candidate will possess excellent communication skills and a passion for helping others. Your primary responsibilities will include answering incoming calls, addressing customer inquiries, and resolving issues efficiently.
Responsibilities: - Answer incoming calls promptly and courteously
- Provide accurate information regarding products and services
- Resolve customer complaints and issues in a timely manner
- Document customer interactions and transactions
- Follow up on customer inquiries to ensure resolution
- Maintain knowledge of company products, services, and policies
Skills Required: - High school diploma or equivalent; college degree preferred
- Proven experience in a customer service role
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work well under pressure in a fast-paced environment
- Familiarity with CRM systems and Microsoft Office Suite
Benefits: - Competitive salary range of $34,000 to $55,000.
- Health, dental, and vision insurance.
- Paid time off, including holidays and vacation days.
- Opportunities for career growth and professional development.
- Positive and supportive team environment.
If you're a motivated individual with a passion for organization and administrative excellence, we invite you to apply for the Call Center Representative role at Seronda Network.