Call Center Representative

IMMEDIATE 100% REMOTE CALL CENTER REPRESENTATIVES NEEDED
OPPORTUNITY TO WORK WITH ONE OF THE LARGEST EDUCATIONAL COMPANIES IN THE AREA
MUST BE FLEXIBLE TO WORK ANY SHIFT BETWEEN 8AM - 10PM
MUST BE OPEN TO WORK MONDAY - FRIDAY + SATURDAY OR SUNDAY (40 HOUR WORK WEEK WILL BE ASSIGNED TO YOU)
$17/HR
Qualifications:

2 years of call center experience
Excellent communication skills
Microsoft Office proficient
Description
Purpose of position:
Remote role as the primary contact for families.
Reports to the Supervisor of Student Services within the Customer Engagement & Retention Department.
Department responsibilities include customer support, onboarding, and academic placement for new and continuing students.
Support families in Eastern or Central Standard Time.
Core Tasks & Responsibilities:
Assist families via inbound calls with questions and account updates.
Advocate for students to help them navigate their enrollment experience.
Review student accounts to address outstanding tasks and recommend actions for success.
Organize workflow to ensure time management, data integrity, communication, and student retention.
Maintain and document student records accurately in online systems.
Participate in outbound calls for onboarding and retention.
Protect student privacy by complying with FERPA regulations.
Perform other assigned duties as needed.
Skills:
Problem-solving with goal-driven outcomes.
Excellent communication (verbal and written).
Self-confidence, patience, empathy, and availability in connecting with students and families.
Adaptability to multi-generational needs.
Troubleshooting and de-escalating issues.
Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
Understanding of FERPA and privacy policies.
Pay and Benefits
The pay range for this position is $15.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Apr 30, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.