Position Title: Call Center Representative
Hours: Monday-Friday 9:00am - 6:00 pm Excellent Benefits including ( availability subject to qualification requirements) - Free High Quality Employee Health Coverage (available family coverage optional)
- Free Employee Life Insurance
- Paid Vacation
- 401k Retirement Program with company match
Position Description: Oregon's exclusive Jaguar Land Rover dealership seeks qualified Automotive BDC Representative. 70-year family owned business offers a positive work culture, low employee turnover, stable management and a well-established reputation for integrity and quality. Brand new state-of-the-art facility located near excellent schools, affordable homes and exceptional natural outdoor recreational environments.
Position Summary: The Service BDC Representative coordinates and monitors the activity of the service department to ensure customer satisfaction. Schedules service appointments and follows up with customers. Must present a professional appearance.
Essential Duties & Responsibilities:
- Assist with incoming service phone calls.
- Set up, schedule and monitor service department appointments.
- Follow up and reschedule missed or late service department appointments.
- Make follow up phone calls to previous day service customers to ensure complete satisfaction.
- Discuss during customer follow up calls the importance of responding to CSI surveys.
- Bring all customer concerns and complaints to the attention of the Service Manager.
- Make follow up phone calls to current open recall customers.
- Respond to all service internet leads and set up service department appointment accordingly.
- Follow policies and procedures as set forth in Employee Handbook.
- Any other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities Required:
Educational: High school diploma or the equivalent.
Experience: One year automotive or related industry experience. General knowledge of vehicle mechanical operations.
Special Skills (i.e., licenses, certifications, etc.): Ability to read and comprehend instructions and information. Superior communication and customer service skills. Ability to user personal computer applications including word processing and spreadsheet software. Current valid driver's license.