The Customer Service Representative is responsible for handling calls from new and existing business clients, efficiently addressing a wide range of inquiries. This role involves providing support, offering product and service information, processing orders, and helping to ensure customer satisfaction and retention.
Major Duties and Responsibilities
- Answer incoming calls and process orders.
- Resolve customer complaints and troubleshoot issues to determine optimal resolution paths.
- Accurately document customer interactions and track call types.
- Maintain service levels and adhere to established customer service standards.
- Follow up with customers regarding order status, shipping, and stock availability.
- Handle inbound phone calls for up to 90% of the assigned shift.
- Perform other duties as assigned.
Basic Qualifications
- High school diploma or equivalent.
- 1+ years of experience in customer service, hospitality, or a call center environment.
- Excellent telephone etiquette and clear, professional communication.
- Strong verbal and written communication skills.
- Active listening and comprehension abilities.
- Team-oriented with strong interpersonal skills.
- Ability to remain composed in difficult customer situations.
- Effective time management and task prioritization.
- Proficient in Microsoft Office (Word, Excel).
- Comfortable navigating information systems and using the internet.
Preferred Qualifications
- Associate's or higher education degree.
- Experience using SAP.
- Experience in the optical industry or with optical products.
- Bilingual in French and English.
Pay rate $17.50 per hr on W2
Benefits Info
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.