Job Title - Call Center Representative
Location - Phoenix, AZ, 85029 (Onsite Role)
Pay:
- $18/hr
- Ability to increase to $20/hr within first 3-6 months
Schedule:
- Training schedule: Mon - Fri, 1:00pm - 9:30pm
- AFTER training:
- EVENING and NIGHT shifts only
- Must be okay working late nights or overnights + 1 weekend shift per week
. EVENING & NIGHT SHIFTS ONLY. MUST be okay working late/overnight.
Embark on a fulfilling journey with us as a Customer Service Representative in our cutting-edge call center. We're on the lookout for individuals who thrive in a fast-paced environment, are passionate about delivering exceptional customer service, and enjoy tackling challenges head-on. Join our dynamic team and play a pivotal role in assisting customers with their credit card profiles, ensuring their experience is not just satisfactory but truly exceptional.
If you're ready to be part of a team that values excellence and customer satisfaction, your adventure starts here.
Position Overview:
As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.
Responsibilities:
- Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
- Handle an average of 80-100 inbound calls per day
- Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
- Escalate complex scenarios to the 2nd tier level of support for resolution
In-depth training and regular support/coaching will be provided to help you succeed.
Qualifications:
- 6+ months of call center customer service experience
- Financial services/banking experience -a plus, not required
- Strong communication and active listening skills
- Basic Microsoft Office and email correspondence experience