Company DescriptionAbout Us Swift 7 Consultants is a leading provider of customer-focused solutions. We specialize in creating exceptional customer experiences and delivering innovative strategies to meet the evolving needs of our clients. At Swift 7 Consultants, we value teamwork, integrity, and growth.
Job DescriptionJob Description We are seeking a professional and customer-oriented Call Center Representative to join our team in Philadelphia, PA. The ideal candidate will serve as the first point of contact for customers, providing top-tier support and solutions to their inquiries. If you thrive in a dynamic environment and enjoy assisting others, this role is perfect for you.
Responsibilities - Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
- Provide accurate information about products and services.
- Resolve customer complaints or escalate issues to the appropriate department.
- Maintain records of customer interactions and transactions in the database.
- Meet performance targets, including call resolution time and customer satisfaction.
- Participate in training sessions to stay updated on company products and services.
- Collaborate with team members to enhance the customer experience.
QualificationsSkills and Qualifications - High school diploma or equivalent required; college degree preferred.
- Proven experience in a call center or customer service environment is a plus.
- Strong verbal communication and active listening skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient in using basic computer applications and CRM software.
- Positive attitude, problem-solving abilities, and attention to detail.
Additional InformationBenefits - Competitive salary ($35,000 - $43,000 per year).
- Opportunities for career growth and professional development.
- Comprehensive training and onboarding.
- Supportive team culture and positive work environment.
- Paid time off and other benefits.