We are seeking a highly motivated and customer-focused
Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and/or outbound calls, assisting customers with inquiries, resolving issues, and providing excellent customer service. This role requires strong communication skills, problem-solving abilities, and a positive attitude.
Key Responsibilities - Answer inbound calls and respond to customer inquiries in a professional manner.
- Make outbound calls to follow up on customer requests, sales leads, or service inquiries.
- Provide accurate information about products, services, promotions, and company policies.
- Resolve customer complaints efficiently, ensuring customer satisfaction.
- Process orders, returns, and account updates as needed.
- Document all customer interactions and updates in the system.
- Escalate complex issues to supervisors or relevant departments as required.
- Meet performance metrics such as call handling time, customer satisfaction, and accuracy.
- Follow call center scripts and guidelines while maintaining a natural, engaging conversation.
- Stay up to date with company policies, procedures, and industry trends.