Call Center Representative

Qualifications

• Minimum one year medical front desk experience

• Excellent verbal and written communication skills in a customer service environment

• Proficient in use of computers and software programs

• Ability to handle confidential and sensitive information

• Must be detailed oriented and able to handle multi-tasks

• Extremely outgoing and willing to interact with new people and engage in conversation

• Customer service: 1 year (Required)

• Medical receptionist: 1 year (Required)

Responsibilities

• Outgoing phone presence

• Answer telephone promptly and in a polite and professional manner

• Respond to voicemails in a timely manner

• Ability to multi task between large call volume and daily administrative tasks

• Obtain and enter accurate demographic information

• Input and verify insurance and referral information

• Process patient medical records

• Process patient payments (co-pays, self-pay charges and purchased products)

• Facilitates the patient flow and is capable of communicating with our patients and clinical staff

• Answer questions and offer specific information about our mobile medical practice

• Schedule or reschedule appointments for patients across 5 territories

• Ensure our patients are receiving patient care like no other