Job Title: Call Center Representative
Department: Call Center
Reports to (Title): Call Center Manager
Date: 04/08/2025
Job Overview: We are looking for a reliable and customer-focused Call Center Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping others. As a Call Center Representative, you will be the first point of contact for our customers, handling inbound calls, providing product and service information, resolving issues, and ensuring customer satisfaction.
WORK PERFORMED - Answer customer inquiries via phone and email in a timely and professional manner.
- Strive to resolve customer issues in a way that ensures a positive customer experience.
- Ability to work with minimal Supervision.
- Coordinate with the Service Manager and Parts Team, as needed.
- Ability to maintain a high level of accuracy in preparing and entering information.
EDUCATION REQUIREMENTS - Requires high school diploma or equivalent
EXPERIENCE REQUIREMENTS - Must have 1 or more years of experience in a Call Center or Customer Service experience
Additional skills required:
- Excellent verbal and written communication skills.
- Excellent customer service skills
- Ability to manage multiple tasks simultaneously.
- Knowledge of ECI/E-Automate, ServiceNow, Microsoft Outlook, Smartsheet and excel.
- Ability to work in a team environment.
- Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
WORK ENVIRONMENT - Fast-paced, collaborative, in-office.
- Work in areas which require attention to detail in a varied environment.
- General office environment. May spend long hours sitting or standing.
SPECIAL REQUIREMENTS - Employee must complete required courses as described by Human Resources for all employees.
- This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.
BUDGET RESPONSIBILITY - Secure and maintain work environment; PC, Phone and other assigned equipment.