Job Title: Call Center Representative
Location: New Orleans, LA
Job Type: Full-time
Job Summary: We are seeking a motivated and dedicated Call Center Representative to join our dynamic team. In this role, you will serve as the first point of contact for our clients and customers, providing exceptional service and support through inbound and outbound calls. As a Call Center Representative, you will play a vital role in enhancing customer satisfaction and building lasting relationships with our clientele.
Key Responsibilities: - Handle inbound and outbound calls in a professional manner.
- Provide accurate information about products and services to customers.
- Assist customers with inquiries, issues, and complaints effectively and efficiently.
- Document all customer interactions in the CRM system promptly.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Work collaboratively with team members to achieve individual and team targets.
Requirements & Qualifications: - High school diploma or equivalent; associate degree preferred.
- Proven experience in a call center or customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficient in using computers and related software applications.
- Ability to handle high-stress situations while maintaining professionalism.