Call Center Representative

Milford, Ohio

Tata Consultancy Services
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The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client's customers with their service inquiries.


Responsibilities include:

Handle inbound calls and email service inquiries on queries such as:

o Process & status of Estimate or Supplement

o Payment Status - Rental, Tow & Property Damage

o Payment issuance

o Analyze Payments - Void and Reissue requests

o Status of Estimates, send copy, advise assignment submission instructions

o Status on deductible

o Status on Rental

o Advise status on Total Loss

o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.

o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics

o Work in a fast pace, structured environment


Salary: $33,000 - $36,000 per year


Date Posted: 31 March 2025
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