Company Overview: TelliHealth is a dynamic and innovative Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) company committed to revolutionizing patient care delivery through technology. With a focus on improving patient outcomes and enhancing healthcare efficiency, we leverage cutting-edge solutions to empower healthcare providers and transform the patient experience.
Responsibilities:
- Manage a large volume of outbound and inbound calls in a timely manner.
- Follow communication scripts when handling various topics.
- Collaborating with other team members and supervisors to address workflow challenges, patient care issues, and other operational needs.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers with excellent service.
- Keep records of all conversations in call center databases in a comprehensible way.
- Provide education and guidance to patients to ensure accurate use of vital sign monitoring devices.
- Assist in maintaining adherence of patients monitoring their vital signs.
- Perform troubleshooting on different vital sign monitoring devices to ensure proper usage.
- Educate and enroll patients in both RPM & CCM services.
- Act as a go-to resource for patients with questions about their referrals or the treatment plan prescribed by their doctor.
- Perform both front and back office duties, including setting up appointments, verifying patient information, and updating records.
- Use EHR systems to verify and maintain patient information.
- Handle outgoing calls, including triage calls, and transfer to appropriate clinical staff members and department teams.
- Provide patients with educational materials, including information about their referrals, conditions, device education to ensure accurate vital sign readings in accordance with their treatment plans.
- Meet personal/team qualitative and quantitative targets.
Requirements:
- High school diploma or equivalent, required
- 1 year of call center experience, required
- HIPAA Compliant work space, required
- Minimum internet speed of 35 Mbps download and 10 Mbps upload, required
- Medical Assisting certification, preferred
- Strong phone and verbal communication skills along with active listening
- Familiarity with Google Suite, ability to quickly learn and properly use several systems for documentation and communication
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Exemplifies Tellihealth's values: All IN, INtelligence, INnovation and INtegrity.