Call Center Representative

Overview

Guaranteed Right Day or Night

We're looking for positive, self-motivated, experienced Call Center Representative to join A Air. An A Air Call Center Representative is an integral part of the company that is the front-line customer experience.

Benefits:

• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On-going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

Job Summary:

Call Center Representatives will receive inbound calls, place out bound calls to offer services, answer customer questions and assist customers with the various needs.

Job Responsibilities:

• Ability to speak and maintain professionalism to customers, team members, and vendors.
• Self-motivated with good grammar and a professional phone presence.
• Ability to manage stress, difficult or emotional customer situations.
• Ability to work a flexible schedule and maintain attendance based on business needs.
• Works well in group problem solving situations.
• Ability to work in a fast-paced environment, multitasking while completing daily goals.
• Responds promptly to customer service requests and assists with all customers' questions and concerns.
• Contribute to building a positive team spirit and puts success of team above personal interests.
• Self-motivated with good grammar and a professional phone presence.
• Responsible for answering inbound and placing outbound calls.
• Complete and receive calls using call taking features and scripts given in training.

Job Qualifications:

• High school diploma or GED
• Time management skills
• Basic software understanding
• Self-motivation
• Computer/Typing skills
• Service Titan (preferred)

Why A Air:

A Air an Equal Opportunity Employer

For over 30 years, A Air has been the leading and most trusted air conditioning and heating service provider in Dallas, Fort Worth Metroplex. This has resulted in a customer base of 85,000 that increases by the day. We are now a proven provider for plumbing, & electric services as well. A 1 Air's reputation for quality workmanship, excellent service, and dedication to our customers and employees has placed us in the top ten Best Companies to work in Texas 3 years in a row.