Jacksonville, FL site. Only submit those within 60 miles
MUST BE ABLE TO MEET ALL WORK SCHEDULES BELOW
TRAINING SCHEDULE
-Onsite Monday through Friday from 9am-6pm EST for the first 4 weeks
-Then nesting will occur onsite from 9am-6pm EST for 2-3 weeks
WORK SCHEDULE:
-Position is hybrid in Jacksonville at 4 days onsite/week
WORK HOURS:
- Saturday required
-Once training is over one of these schedules will be given:
Customer Service Specialist II:
Structured schedule, on the phones taking primarily inbound phone calls.
Sedentary.
First 4-6 weeks will be in office training and transition to on the phone time
Top 3 Must-Haves (Hard and/or Soft Skills):
1. Interpersonal skills
2. Empathetic
3. Computer Literacy
Top 3 Nice-To-Haves (Hard and/or Soft Skills)
1. Critical Thinking
2. Problem Solving
3. Active Listening
The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company. Key Responsibilities and Duties: Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues. Provides outstanding customer service to ensure service levels are achieved and exceeded. Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.). Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Refers customers to published materials, secondary sources, or more senior staff. Documents customer feedback and complaints.
Educational Requirements: High School Preferred
Work Experience: No Experience Required
Physical Requirements: Sedentary Work
Career Level 2IC.